Considerations for Using Artificial Intelligence to Manage Authorized
Push Payment (APP) Scams
Abstract
Abstract—Artificial Intelligence (AI)-Based Security Intelligence
Modelling can be used to prevent, detect, and manage cyber threats.
Data-driven AI solutions are currently undergoing rigorous research and
design in their own field, but few scholars or practitioners frame
Authorised Push Payment (APP) Scams as a unique cybersecurity concern,
or tailor technical solutions based on the local regulatory context.
Drawing on a recent consultation publication by the UK Payment Systems
Regulator on APP scams (November 2021), this paper shows how AI can be
leveraged to manage APP scams and explores some of the opportunities and
risks one should consider when adopting such an approach. We highlight
three scenarios: 1) Liability on Payment Service Provider; 2) Liability
on Payor; and 3) Liability on Payor with Substantial Public Sector
Involvement. These examples illustrate how socio-technical systems can
play a design role, and consequently assist industry leaders and
engineering management in prioritizing investment focus, strategic
approaches, and technical solutions.