Elicitation Approaches and Techniques for Automating Business Processes

Several organizations have invested in business process automation software to improve their processes. Unstandardized processes with high variance and unstructured data encumber the requirements elicitation for business process automation software. This study conducted a literature review to discover methods for understanding business processes and eliciting requirements for business process automation software. The review revealed many methods used to understand business processes, but only one was employed to elicit requirements for business process automation software. In addition, the review identified some challenges with methods for eliciting requirements in this context.