Transforming Chronic Disease Management with Chatbots: Key Use Cases for
Personalized and Cost-effective Care
Abstract
Chronic diseases, such as diabetes, hypertension, and heart disease, are
a growing public health concern globally. The burden of these diseases
on healthcare systems and patients is enormous. To address these
challenges, innovative technologies, such as chatbots, have emerged as
promising solutions to improve chronic disease management. Chatbots are
artificial intelligence (AI) programs that can simulate conversations
with humans and provide personalized and cost-effective care. This
research paper aims to explore the key use cases for chatbots in chronic
disease management, such as personalized education, symptom monitoring,
medication management, and lifestyle coaching. Furthermore, it discusses
the potential benefits and challenges of chatbots in chronic disease
management, including patient engagement, data privacy, and the need for
human oversight. Finally, the paper concludes that chatbots have the
potential to transform chronic disease management by providing
personalized and cost-effective care, but their integration into
healthcare systems requires careful consideration of ethical, legal, and
regulatory frameworks.